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Online Community Support Specialist job

Posted: May 03, 2006
subject: Online Community Support Specialist , Relic Entertainment

Relic Entertainment is looking for Online Community Support Specialist

Job details: OBJECTIVE
A individual contributor, support level position that ensures Relics Online world is developed, current, managed, monitored and maintained to the highest standard and quality.

Create, update and own the Online Community PR Plan for Relic.
Create/edit/manage distribution of community content and news items on Relic.com website.
Coordinate creation and update of community-specific promotions and sweepstakes on Relic.com and related THQ Marketing game sites.
Monitor and report on message board forums, both official and fansite, for Relic management.
Schedule Relic participation in community chats, events, and interviews.
Represent Relic management in online discussions.
Organize and mentor team of moderators for Relic community message boards.
Understand and evangelize the needs of the members of our community to Relic.
Create business cases for new online tactics, features, revisions and promotions.
Liaise with Relic management regarding community activities, events and other community content requirements.
Coordinate activities with THQ PR, Marketing, and Brand Management to ensure a consistent and agreed upon message for all communications.
Design the medium and longer-term management and operating structures for the community team.
Conceptualize, document and implement new community initiatives for current and future Relic titles.
Track and analyze trends in online community services and business models.
Organize, visit, and participate in applicable public conferences.
Any other duties as assigned by manager.
Requirements: SKILLS
Established PR-related contacts within the videogame community (forums, websites, etc)
Very familiar with game-related media of all types (online, TV, magazines, etc)
Avid game player who participates in the game community (i.e. forum moderator, fansite operator, etc.)
End user- or author-level knowledge of podcasts, HTML newsletters, fan polls, tournaments, blogs, etc.
Hands on knowledge of online community/online services marketing.
Must be self-motivated, have good interpersonal skills, be adaptable and able to manage multiple priorities
Ability to recognize, solicit and prioritize the needs of Relics online community
Proven analytical and communication skills.
Excellent documentation and technical writing skills, including editing
Understanding of software development processes, specific to game development
Strong technical understanding of Internet technologies and the operations of a commercial Web site.
Working knowledge of Web Standards and W3C specifications a plus
Working knowledge of HTML, XHTML, CSS, RSS a plus
Working knowledge of commercial web development packages such as, Front Page, Dreamweaver, GoLive
Web project management experience a definite plus
University degree, or 2-3 years experience in online community relations/marketing
Location: Vancouver

address - #1500 - 550 Burrard Street

V6C 2C1
web site - http://www.relic.com
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